PRIVACY STATEMENT

Last Updated: June 24, 2026

Northbridge Trade & Industrial Solutions ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Statement outlines our practices regarding the collection, use, disclosure, and retention of personal information in the course of our business, and details your rights and choices regarding such data.

This statement applies to all personal information we collect or receive, whether through our website and online platforms (the "Sites"), or through your interactions with us as a customer, supplier, or business contact. Our privacy practices are governed by applicable Canadian federal and provincial privacy laws.

If you do not agree with the terms of this Privacy Statement, please discontinue your use of our Sites and services.

 

1. Collection of Personal Information

"Personal information" refers to any information about an identifiable individual. The specific data we collect depends on the nature of your interaction with us:

1.1 Information Provided Directly: 

We collect details such as your name, job title, company name, business address, phone number, and email when you request a quote, place an order, or engage with our team. If you create an account, we store your login credentials. We also collect transaction records, billing/shipping details, and financial/banking information for payment processing or trade credit verification.

1.2 Administrative & Security Data:

To ensure quality and safety, telephone calls to our customer service department may be recorded. Additionally, we may capture video surveillance footage at our physical facilities. If you apply for a position with Northbridge, we collect relevant background, educational, and professional history to assess suitability.

1.3 Information from Third Parties:

We may obtain information from credit reporting agencies for trade credit assessment or from professional references provided during recruitment.

1.4 Automated Data Collection:

When you visit our Sites, we automatically track information including your IP address, browser type, browsing history, duration of visits, pages viewed, and search queries. We utilize cookies and similar technologies to enhance site functionality and user experience. You may manage cookie settings through your browser.

 

2. Purpose of Use

We utilize your personal information exclusively for legitimate business objectives, including:

• Fulfilling product/service requests (processing, billing, and logistics).

• Verifying identities and managing customer accounts.

• Responding to inquiries and providing technical or customer support.

• Preventing fraudulent activity, security breaches, or contractual violations.

• Sending marketing communications, provided you have opted in (you may opt out at any time).

• Evaluating employment candidates.

 

3. Disclosure of Information

We do not sell your personal information. We may disclose your data only under the following circumstances:

• Authorized Disclosure: With your explicit consent.

• Service Providers: To third-party partners (e.g., logistics, IT hosting, payment processors) who are contractually obligated to maintain data confidentiality.

• Legal Compliance: To government regulators, law enforcement, or investigative bodies when required by law or to protect our legal rights.

• Corporate Transactions: In the event of a merger, acquisition, or asset sale, your information may be disclosed to the involved parties, subject to strict confidentiality agreements.

 

4. Data Transfers

Some service providers or affiliates may operate outside your province or outside of Canada. In such instances, we implement contractual safeguards to ensure that your information receives a level of protection consistent with this Privacy Statement and applicable privacy regulations.

 

5. Data Retention

We retain personal information only for as long as necessary to satisfy legal requirements, fulfill contractual obligations, or manage our business relationship with you. Information that is no longer required is securely deleted, destroyed, or anonymized.

 

6. Consent

By interacting with us or placing an order, you provide implied consent to the collection and use of your data as described herein. You have the right to withdraw your consent at any time, subject to legal or contractual obligations. Please note that withdrawing consent may limit our ability to provide specific services to you.

 

7. Security Measures

We employ robust physical, organizational, and technological safeguards to protect your data from unauthorized access or disclosure. While we strive to maintain high security, please note that no internet transmission is 100% secure; we encourage you to follow best practices, such as using strong, unique passwords.

 

8. Your Rights

Under applicable law, you possess the right to:

• Access your personal information held by us.

• Request corrections for inaccurate or incomplete data.

• Withdraw consent for specific processing activities.

• Inquire about our data management practices.

Access requests will be processed within 30 days. We may verify your identity before releasing information and may charge a nominal fee for certain administrative requests. We reserve the right to decline requests where disclosure is restricted by law (e.g., protecting confidential commercial information).

 

9. Inquiries & Complaints

We prioritize the resolution of privacy concerns. If you have any questions or wish to file a complaint, please contact us (details in Section 10). We will investigate all reports promptly and take necessary corrective actions.

 

10. Contact Information

For privacy-related matters, please contact:

Northbridge Trade & Industrial Solutions Attn:

Email: info@northbridgetis.ca

Phone: +1 (778) 636-7468

If our response does not meet your satisfaction, you may escalate your concerns to the Office of the Privacy Commissioner of Canada or your relevant provincial regulatory authority.

 

11. Policy Updates

We reserve the right to modify this Privacy Statement periodically by posting updates on our website. Continued use of our site constitutes acceptance of these changes. Please note that our Sites may contain links to external websites; we are not responsible for the privacy practices of those third-party sites.

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